General Terms and Conditions

Good to know – your holiday at the Mauerwirt country house at a glance

Arrival and departure
Your room is available from 15.00 on the day of arrival. On the day of departure we kindly request that you vacate your room by 10.30. 

Advance payment
We require an advance payment of 20% of the total cost of your reservation, to our account:
IBAN: AT57 4282 0323 0828 0000,

Fee for dogs € 5,– to € 7,– per day, including a dog basket, cloth, water dish and dog bowl with a small welcome surprise. Note that advance notice is required at the time of booking, as not all apartments are suitable for dogs. We have separate apartments for allergy sufferers. 

Terms and conditions
The listed prices in EUROS are per apartment and per day for the specified standard number of occupants, excluding the final cleaning (€ 40,– for “Strohsack”, € 70,– for “Maibrunn”,  € 80,– for “Kaiserburg”, and € 180,– for the Eschenhof Chalet) The interiors of all apartments conform to the “Nockberge arolla pinewood room standard”. They comprise 2 to 3 bedrooms, a living room with a fireplace and a dining corner, a fully-equipped kitchen (stove with ceramic glass cooktop and oven, coffee machine, dishwasher, microwave, fridge with freezer compartment, glasses, crockery, cutlery and utensils), shower and separate WC (some with bidet), satellite TV, radio, free internet access, telephone, balcony/conservatory/terrace. Bedlinen, towels and table linen are provided.  Toddlers up to 2 years old in a cot stay free of charge, please notify us in advance. Children from 3 to 11 years receive a 50% discount on the supplementary adult price (EUR 20,00- EUR 40,00). In the Kaiserburg apartment it is possible to have 2 children’s beds, in all the other apartments 1 children’s bed up to 11 years. These children’s beds are therefore priced at EUR 10,00 to EUR 20,00 according to the season.  The prices include all taxes and fees, except for the local tax (EUR 2,50 per day and per adult over 16 years of age). This current pricelist invalidates all earlier pricelists. Printing errors excepted. 

All rooms are non-smoking. We have been a non-smoking establishment since 2009, which is greatly appreciated by our guests. We have created small ‘smoking islands’ for smokers. 

Travel insurance
We recommend taking out travel insurance that you can complete easily online. If you do not wish to apply online, we would be happy to take care of it for you. Upon request we provide you with all the price details and arrange your travel insurance along with your booking.  The travel cancellation insurance has to be booked at the same time as your room, and is billed upon departure.

Cancellation policy
Special cancellation conditions for winter 2020/2021 for current reasons
Even though the world is almost at a standstill in many areas - don't let the dreams of a holiday be taken away. We have relaxed the cancellation conditions for all existing and new bookings.

Bookings for winter 2020/2021:
18.12.2020 to 24.12.2020 - 7 days before arrival: free cancellation
24.12.2020 to 09.01.2021 - 14 days before arrival: free cancellation
09.01.2021 to 30.01.2021 - 7 days before arrival: free cancellation
30.01.2021 to 13.03.2021 - 14 days before arrival: free cancellation
from 13.03.2021
Up to 4 weeks before departure: 30% of the travel price
Up to 7 days before departure: 50% of the travel price
Within 7 days before departure and in the event of early departure: 100% of the travel price

The cancellation policy applies regardless of whether the cancelled rooms were subsequently fully or partially occupied again.

Payment methods
You can pay your hotel bill in cash in euros, or by credit card (VISA, MasterCard).

Room requests
Unfortunately, within a room category, we cannot always guarantee you a particular floor, room number or location. Note that variations are possible within room categories that deviate from the pictured rooms.